Privacy Policy

At Aqua Famille Plus, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase products, or use our pool services.

We follow Canadian privacy laws when serving customers outside Canada.
We may collect personal information from you in various ways, including:

1. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number, and mailing/billing address.
• Payment Information: Processed securely by third-party providers (e.g., credit card processors). We do not store full credit card numbers.
• Technical Data: IP address, browser type, device details, and access times.
• Usage Data: Pages visited, time on site, and interactions with website features.
• Marketing Preferences: Consent for receiving newsletters, promotions, or special offers.

2. How We Use Your Information

Your information is used for:

• Service Delivery: Processing orders, scheduling pool services, and completing transactions.
• Customer Support: Responding to questions and providing assistance.
• Marketing (with consent): Sending newsletters, promotions, and updates. You can unsubscribe anytime.
• Website Improvements: Monitoring performance and improving user experience.
• Legal & Security Compliance: Meeting regulatory obligations and preventing fraud or misuse.

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Payment processors, delivery companies, marketing tools, and IT partners.
• Legal Authorities: When required by law, regulation, or court order.
• Business Transfers: If Aqua Famille Plus undergoes a merger, acquisition, or sale of assets.

4. Data Security

We use industry-standard safeguards, including:

• SSL encryption for all transactions.
• PCI-compliant payment providers for secure payments.
• Regular monitoring and security testing.

5. Your Rights

Depending on where you live, you may have rights to:

• Access & Correction: Request access to, or corrections of, your personal information.
• Deletion & Portability: Request deletion of your data or a portable copy (Quebec Law 25 & GDPR).
• Withdraw Consent: Opt-out of marketing communications at any time.
• Cookie Control: Manage cookie preferences through our cookie banner or your browser settings.

To exercise these rights, contact us at the details below.

6. Cookies & Tracking

We use cookies and similar technologies to improve your experience.

• Essential Cookies: Required for site operation.
• Performance Cookies: Analytics and site optimization.
• Marketing Cookies: Personalized promotions and ads (only with consent).

When you first visit our site, you’ll see a cookie consent banner where you can accept, decline, or customize cookie preferences.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Children’s Privacy

Our services are not directed to children under 14 years old (Quebec’s age of consent). We do not knowingly collect personal data from children. If you believe we have, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy as laws or business needs change. Updates will be posted on this page with a new “Effective Date.”